Privacy Policy

At Cotostore, your privacy is important to us. We are committed to handling your personal information responsibly and protecting it throughout your interaction with our website. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our site or make a purchase. This policy applies to all visitors and customers located in the United States.

1. INFORMATION WE COLLECT

We collect information necessary to process orders, improve our services, and provide customer support. Personal & Contact Information
  • Name
  • Email address
  • Shipping address
  • Phone number
Order Information
  • Purchased products
  • Order history
  • Payment details (processed securely via PayPal — we do not store credit card or banking information)
Device & Browsing Information Collected automatically through cookies and analytics tools:
  • IP address
  • Browser type
  • Time zone
  • Pages visited
  • Referring URLs
We do not collect sensitive personal data.

2. HOW WE USE YOUR INFORMATION

We use your information to:
  • Process and fulfill orders
  • Send confirmations, shipping updates, and transactional emails
  • Provide customer support and respond to inquiries
  • Improve website functionality and user experience
  • Detect and prevent fraud or unauthorized activity
We do not sell or rent your personal information to third parties.

3. HOW WE SHARE YOUR INFORMATION

We only share your data with trusted partners required to operate our business:
  • PayPal – payment processing
  • Shopify – e-commerce platform and website infrastructure
  • Shipping carriers (e.g., USPS) – order delivery
All service providers are required to handle your data securely and in compliance with applicable standards. We do not share your information for unrelated marketing purposes.

4. DATA RETENTION

We retain personal data only as long as necessary:
  • Order records: up to 7 years (for tax and legal compliance)
  • Customer inquiries: retained for support and documentation purposes
  • Analytics data: retained based on platform settings
You may request deletion of your data where permitted by law.

5. YOUR RIGHTS (INCLUDING CALIFORNIA PRIVACY RIGHTS)

As a U.S. resident, you have the right to:
  • Request access to your personal information
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data (subject to legal obligations)
For California Residents (CCPA): You may also request:
  • Categories of data collected
  • Categories of third parties receiving your data
  • Opt-out of certain data-sharing practices
To submit a request, contact us at support@cotostore.com

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies to:
  • Enhance website performance
  • Analyze traffic and usage patterns
  • Remember your preferences
Cookies do not directly identify you. You may disable cookies at any time through your browser settings.

7. DATA SECURITY

We take reasonable measures to protect your information, including:
  • SSL encryption for data transmission
  • Restricted access to personal data
  • Use of secure third-party platforms (such as Shopify and PayPal)

Please note that no online system can guarantee absolute security.

8. CHILDREN’S PRIVACY

Our website is intended for users aged 18 and older. We do not knowingly collect personal information from children under the age of 13.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

10. CONTACT US

If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Email: support@cotostore.com Support Hours: Monday – Friday, 9:00 a.m. – 5:00 p.m.