Terms of Service

Welcome to Cotostore. By accessing or using our website, you agree to the following Terms of Service. Please read them carefully. If you do not agree with any part of these terms, you should not use our website or purchase our products. These Terms apply to all visitors, users, and customers located in the United States.

1. ELIGIBILITY

To use our website or place an order, you must:
  • Be at least 18 years old or the legal age of majority in your state
  • Provide accurate and complete information during checkout
  • Use the website only for lawful purposes

2. PRODUCTS & AVAILABILITY

All products listed on our website are subject to availability. We reserve the right to update or modify product descriptions, pricing, and specifications at any time without prior notice. Cotostore specializes in:
  • Electric power tools
  • Handheld drills and related accessories
Orders are processed and shipped in accordance with our Shipping Policy.

3. PRICING & PAYMENT

  • All prices are listed in U.S. Dollars (USD)
  • We currently accept PayPal as our primary payment method
  • Applicable sales tax will be calculated at checkout based on your shipping address
We reserve the right to correct pricing errors and cancel orders placed at incorrect prices, even after payment has been processed. If this occurs, a full refund will be issued.

4. ORDER ACCEPTANCE & CANCELLATION

After placing an order, you will receive a confirmation email. This confirms that we have received your order but does not guarantee acceptance. We reserve the right to cancel or refuse any order if:
  • The product is unavailable
  • There is a pricing or listing error
  • Fraudulent or unauthorized activity is suspected
If your order is canceled after payment, a refund will be issued to your original PayPal account.

5. SHIPPING

We currently ship within the United States and Canada only. Free Shipping Free standard shipping is available on eligible orders within the U.S. and Canada. Regions Not Supported (U.S.) We are currently unable to ship to:
  • Puerto Rico
  • Alaska
  • Hawaii
  • Guam
  • Military addresses (APO/FPO/DPO)
We apologize for any inconvenience. Please refer to our Shipping Policy for full details.

6. RETURNS & REFUNDS

Returns or refund requests may be made within 30 days of delivery. To qualify:
  • Items must be unused and in original condition
  • Original packaging must be included
  • Return shipping costs are the customer’s responsibility unless otherwise stated
Approved refunds will be issued to the original PayPal account used for the purchase. For more details, please refer to our Return & Refund Policy.

7. INTELLECTUAL PROPERTY

All content on this website—including text, images, graphics, product descriptions, and design—is owned by Cotostore and protected under applicable copyright and trademark laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

8. USER CONDUCT

By using our website, you agree not to:
  • Provide false, misleading, or fraudulent information
  • Interfere with the website’s functionality or security
  • Upload or distribute harmful code, malware, or viruses
  • Use the website for unlawful or abusive purposes
Violation of these terms may result in restricted or terminated access.

9. DISCLAIMER & LIMITATION OF LIABILITY

All products are new and covered under our 1-Year Limited Warranty. To the fullest extent permitted by law:
  • Cotostore is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products
  • Use of the website is at your own risk

10. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms of Service at any time. Updates will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of the updated terms.

11. GOVERNING LAW

These Terms are governed by the laws of the United Kingdom, without regard to conflict-of-law principles.

12. CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:
Email: support@cotostore.com Support Hours: Monday – Friday, 9:00 a.m. – 5:00 p.m.

We respond within 12 hours on business days and 24–48 hours on weekends or holidays.

13. PAYMENT PROCESSING & BILLING INFORMATION

To comply with international payment network requirements, transactions on this website are processed by an authorized payment entity: Company Name: Swinburn Limited Registered Number: 12872571 Registered Address: Unit 904 Ground Floor, Capital House, 61 Amhurst Road, London, England, E8 1LL Important Notice: Swinburn Limited acts solely as a payment processing and billing provider. It is not the brand owner, operating company, or seller of the products listed on this website. All products are sold, fulfilled, and supported by Cotostore. The address above is not a return address. Please refer to our Returns & Refunds Policy for return instructions.